Shipping

When will my order ship?

Orders placed will typically ship within 48 hours. Orders placed Friday – Sunday will typically ship the following Monday. Estimated delivery type depends on the country and location but usually takes between 3 - 5 days. 

Please note that these average transit times are given as estimates only, and actual transit time may be considerably longer in some cases.

How do I track my order?

As soon as your order has shipped, you will receive a shipment notification email with the tracking information for your item(s). Some orders containing multiple items will ship in multiple packages, and you’ll receive a shipping confirmation email with tracking for each package.

You can also quickly access tracking information on the following third-party tracking page by providing tracking number that you received in an email that we send you

Do you offer expedited shipping?

TAFFL does not currently offer expedited shipping options but we are working on it.

While we aim to ship your order to you as quickly as possible, please note that we cannot accommodate requests for expedited shipping at this time, especially during the holiday season.

What carriers do you use?

Within the U.S. we ship via USPS, in rare cases via UPS.

If you have any special shipping requests, please contact us within 1 hour of placing your order, and we will try our best to accommodate you. Please note that we cannot guarantee delivery with a specific carrier, and that we do not currently offer expedited shipping options.

What countries do you ship to?

At this time, we only ship within U.S from our warehouse which is located in Houston, TX.

Tracking shows as delivered, but I don’t have my package. What should I do?

Trying to find your package? We’re sorry — this can happen sometimes! Occasionally a carrier will tag a package as delivered before it’s been physically dropped off.

Please check your front porch, side door, back porch, garage area, bushes, mailbox, and mail room to make sure it’s not hiding. Also, please ask any neighbors, housemates, concierges, and coworkers (if delivered to work) if they may have received it for you.

If your package still hasn’t turned up 3 days after the delivery date shown in your tracking information, please contact us for further guidance.

Please note that TAFFL is not responsible for missing or stolen packages. 

By placing an order on TAFFL, you acknowledge that you are aware of the above and accept it as your financial responsibility.